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Customer Service Representative Houston TX

GINO CORPORATION

Customer Service Representative

Full Time • Houston TX
Benefits:
  • Health insurance
  • 401(k)
  • Paid time off

A customer service representative (CSR) is the first point of contact for customers with questions or issues about a company's products or services. Their responsibilities can include:

  • Responding to inquiries.
  • Answering questions via phone, email, or chat, and forwarding questions to the right departments when necessary.
  • Processing orders.
  • Managing orders from placement to delivery, including returns and exchanges.
  • Gathering customer feedback on products and services and reporting it to the relevant department.
  • Educating customers/ Building relationships.
  • Informing potential buyers about products and services.
  • Engaging with customers in a friendly and professional manner to build trust and sustainable relationships.
  • Resolving issues.
  • Listening to customer concerns and complaints and providing appropriate solutions and alternatives within time limits.
  • Meeting targets.
  • Keeping records.
  •  Keeping track of customer correspondence and logging key account information and customer data.
  • Adheres to company policies and procedures; follows department training guidelines, best practices, and operating procedures.
  • Follows all Location Safety and Security Guidelines
  • May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision.
  • Be able to work within flexible positions when needed.
  • Ability to work a flexible schedule, including day, evening, weekends, and/or holidays.
*Unique Specification: Must be bilingual in Spanish/English.

Job Type: Full-Time/Hourly 
Schedule: 8-hour Shift (May vary)
                 Monday-Friday
Location: In-Person
510 S Sam Houston Pkwy W
Houston, TX 77047
Compensation: $18.00 per hour




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